Privacy Policy for MLR AIR CONDITIONING AND REFRIGERATION PTY LTD (mlrairconditioning.com.au)
Effective Date: 31/1/2025
Introduction
MLR AIR CONDITIONING AND REFRIGERATION PTY LTD (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website (mlrairconditioning.com.au) and use our services.
Information We Collect
We collect the following types of information:
Personal Information You Provide: When you contact us through our website’s contact form or chat widget (provided by Heat Factory), we collect the information you provide, such as your name, email address, phone number, address, and any other information you choose to share. This data is stored securely on Heat Factory’s servers.
Usage Information: We collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on our site.
Technical Information: We collect technical information about your device and browser, including your IP address, browser type, operating system, and referring website.
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies: We use cookies to enhance your browsing experience and personalise content. These may include session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period). You can control cookies through your browser settings. Specifically:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day
How We Use Your Information
Providing Services: To respond to your inquiries, provide you with information about our services, and fulfill your requests.
Communication: To communicate with you about our services, updates, and promotions.
Improving Our Website: To analyze website usage and improve the user experience.
Marketing: With your consent, we may use your information to send you marketing communications. You can opt out of receiving marketing emails at any time.
Legal Compliance: To comply with applicable laws and regulations.
We use your information for the following purposes:
Sharing Your Information
We may share your information with the following third parties:
Heat Factory: We share data with Heat Factory, the provider of our chat widget and contact form, for the purpose of storing and processing your inquiries. Heat Factory’s privacy policy can be found at https://heatfactory.com.au/privacy-policy/.
Service Providers: We may share your information with other service providers who assist us with website hosting, data analysis, and other services.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. For comments, the comment and its metadata are retained indefinitely. For user accounts (if any), personal information is retained as long as the account is active.
Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information.
Objection: You have the right to object to the processing of your personal information.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at [email protected].
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
Contact Us
If you have any questions about this Privacy Policy, please contact us at: